Introduction to Return Policy

Welcome to xenlox.xyz! We are committed to providing high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we offer a fair and easy return policy that allows you to return or exchange items within a specified period. Below are the detailed terms of our return policy.

Return Conditions

1. Return Request Timeframe:
   You can request a return within 30 days from the date of receipt. After this period, we cannot accept any return requests.
2. Product Condition:
   The returned product must be unused, in original condition, and have all original packaging and tags. We cannot accept products that are damaged or used.
3. Invoice and Proof of Purchase:
   To process your return quickly, please provide the purchase invoice or payment proof. If you do not have these documents, please contact us for further assistance.

Return Process

1. Step 1 – Contact Us:
   To start the return process, please contact us via email or the support phone number on xenlox.xyz. Provide details about your order and the reason for the return request. We will respond within 2-3 business days.
2. Step 2 – Pack the Product:
   Carefully package the product to prevent damage during the return shipping process. The product must be sent back in its original condition, without damage or missing accessories.
3. Step 3 – Return the Product:
   After completing the procedure with us, please send the product back using the postal service or shipping method we specify. Return shipping costs are your responsibility, unless the product is defective from our side.
4. Step 4 – Process the Return:
   Once we receive the returned product, we will inspect its condition. If the product meets all requirements, we will refund the full amount you paid or process a replacement as per your request.

Non-Returnable Products

Although we strive to assist you in every case, here is a list of non-returnable products:

• Used Products: Products that have been used or are no longer in original condition cannot be returned.
• Discounted Items: Sale or promotional items may not be eligible for return.
• Custom Products: Custom-made products or opened products are non-returnable.

Refunds

Once your return request is approved, we will issue a refund for the amount you paid. Refunds will be processed to the original payment method you used when purchasing. The refund process may take 7-10 business days, depending on the payment method or bank.

Exchanges

If you prefer to exchange the product instead of returning it, you may request an exchange as long as the product is unused and in its original condition. If you wish to exchange the product, please contact us immediately after receiving it and provide information about the item you wish to exchange.

Return and Shipping Fees

• Return Shipping Costs: The cost of returning the product will be your responsibility, unless the product is defective from our side. In this case, we will cover the return shipping costs.
• Return Processing Fees: We do not charge any additional fees for return requests, but the customer will bear the return shipping costs.

When Returns Are Not Accepted

In some cases, we cannot accept return requests, including:

• Products that have been used or damaged.
• Orders placed more than 30 days from the date of receipt.
• Sale or promotional products that are non-returnable under our policy.

Customer Support

We are always ready to assist you during the return process. If you have any questions about our return policy, please contact us through the contact information on xenlox.xyz. Our customer support team will respond to your inquiries as soon as possible.

Important Notes

We hope you are satisfied with your purchase at xenlox.xyz. However, if for any reason you are not satisfied, do not hesitate to request a return or exchange under our policy. We are committed to providing you with the best shopping experience and will continually strive to improve our service.